Dear friends!

Naerata Ometi MTÜ has been approached by a person in need, who has lived with severe pain for over 7 years and has been left in Estonia without the treatment they require. This is a complex case where the patient has cooperated with doctors for years, undergone numerous examinations, but still has not received a proper diagnosis or treatment.

The patient’s health issues are diverse – gynecological, proctological, spinal, blood and vascular problems. Living in pain for such a long time has also created the need for regular psychological support. Over the years, dozens upon dozens of repeated examinations have been carried out with Health Insurance Fund money (e.g. more than 25 MRIs of the pelvis, 20 MRIs of the spine, 6 CT scans), yet no actual treatment has been initiated.

Why is this project important?

The NGO has decided to support the patient in a legal dispute with the Estonian healthcare system, as it has broader social significance:

1. The Estonian healthcare system currently cannot ensure cooperation between specialties – for years, the patient has been sent from one doctor to another, without anyone taking responsibility for treatment or establishing the order in which care should proceed.

2. Large amounts of public money have been spent on expensive repeated examinations, but the patient has not received a diagnosis or treatment – highlighting systemic shortcomings.

A brief overview of the patient’s story

• Between 2017–2021, the patient went from doctor to doctor, but each specialist sent them elsewhere.

• In 2021, they attempted to seek legal help, but it proved too costly.

• In 2023, the patient turned to Naerata Ometi MTÜ, which consulted with a lawyer and tried to give the healthcare system another chance to resolve the situation.

• In 2024–2025, the patient visited PERH, where treatment coordination was promised, but once again limited to repeated examinations. No diagnoses or treatments were determined.

• Finally, PERH claimed the problem lay with the family doctor, which is not true – the family doctor has consistently sought help for years and requested specialist consultations.

Why turn to court?

The NGO and lawyers have concluded that there is no other solution – it is necessary to demand treatment and compensation in court.

Complaints and claims for damages alone will not make the patient healthy. A decision is needed that obliges healthcare providers to cooperate and offer the patient real medical care.

How can you help?

We need support to cover the costs of this legal dispute. Every contribution helps to:

• ensure that the patient finally receives justice and treatment,

• highlight important problems in the Estonian healthcare system,

• create a precedent that may help others in similar situations.

💙 Every donation, whether big or small, brings us closer to our goal.
💙 If you cannot donate, then sharing the story is also a great help – it may reach someone who can contribute.

To conclude

This is not just one person’s story – it is a story about whether our healthcare system works or does not work. By supporting this project, you give the patient the opportunity to finally receive treatment and at the same time help bring change to the entire system.

We thank you in advance!