No products in the basket.
Do you need help?
When things become too much, write to us
Since 2009 Naerata Ometi has helped over 500 families and individuals. Asking for help is not weakness — it is the first step. We read every letter and reply to everyone who turns to us, even when the answer is ‘unfortunately we cannot’.
Write to usIf you need help right now, do not wait for our reply
We are a voluntary association and reply within a couple of days. If the situation is urgent, there are 24/7 helplines that can help immediately — these calls are free.
An honest picture
What we can help with and what we cannot
We say this up front so that you do not have to wait weeks for an answer we could have given in the first sentence.
You can turn to us about this
- Legal aid and advice — disputes with debt collection and other companies, confusing contracts, your rights in the social system
- Rehabilitation for children that the state does not fund
- Medical aids and equipment where the family’s own share of the cost is beyond their means
- Other questions about treatment and coping in everyday life
- Clothes, furniture, home appliances and similar things we can obtain with our supporters’ help
- Housing troubles — heating, electricity, repairs that make a home liveable again
Worth knowing before you write
- We depend on the support of good people and companies, so we can help project by project.
- We are not a state agency — state benefits and services are decided by your local municipality and the Social Insurance Board. If you have not contacted them yet, start there; if needed, we will help you work out what you are entitled to.
- We do not pay monthly bills and do not provide ongoing financial support. Our help is one-off and specific.
- We cannot help everyone. There are more requests for help than we have means, and we have to choose. That does not mean your trouble matters less.
- Time: we usually reply within a few days, but putting a project together and raising the money takes weeks.
So we can help faster
What to be sure to include in your letter
The more precise the letter, the faster we can decide. It does not have to be pretty or formal — it has to be clear.
- Who you areYour name, where you live, who is in your family.
- What happenedBriefly, how you ended up in this situation.
- What exactly you need‘A washing machine’, ‘a wheelchair for a child’, ‘help with a debt collector’ — not ‘help in general’.
- How much it costsIf you know the price or have got a quote, add it.
- Who you have already turned toYour municipality, the Social Insurance Board, other organisations — and what answer you got.
- How to reach youPhone and email. Without them we cannot reply.
What happens next
Four steps from your letter to help
We read it
Every letter reaches a real person, not an automated reply.
We ask more
We get in touch and clarify the situation. Sometimes we also speak with the social worker at your municipality — with your consent.
We decide
If we can help, we turn it into a project and start raising the means. If we cannot, we say so honestly and suggest where to turn next.
Help arrives
We buy or arrange what is needed and bring it over. Most of the time we come in person.
Your story stays yours
The details in your letter stay within our team and are used only to help you. If your project becomes a public story or campaign, we will ask for your separate consent and you decide yourself what and how much is published — names can be changed and faces hidden. Without your consent we do not share your story with anyone.
Get in touch
Write to us
Describe your situation as precisely as you can — the list above helps. We will reply as fast as we are able.
